Our Shipping Policy

Below, you'll find all the details about our shipping policy to ensure a smooth and transparent shopping experience.

Shipping Zones

We currently ship to the following regions:

• United Kingdom (UK)

• United States (US) + Canada

• Asia

• Australia

If your location isn’t listed, feel free to contact us at hello@therustynutco.com to see if shipping can be arranged.

Order Processing Time

All orders are processed within 5-7 business days from the date of order placement. Please note that we do not process or ship orders on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. Should there be any significant delays, we will contact you promptly.

Estimated Delivery Timeframes

Shipping times vary depending on the destination:

• United Kingdom (UK): 3-5 business days

• United States (US): 10-15 business days

• Asia: 15-25 business days

Please note: Delivery times are estimates and not guaranteed. Unexpected delays such as customs clearance or unforeseen disruptions may occasionally occur.

Shipping Costs

We do not offer free shipping at this time. Shipping costs are calculated at checkout based on the destination, order weight, and shipping provider rates. You’ll see the total shipping cost before you complete your order.

Taxes and Duties

For international orders, customers are responsible for all applicable customs duties, import taxes, and related fees as determined by your country’s customs office. These charges are not included in your order total and must be paid by the recipient upon delivery.

Tracked Shipping

We use tracked shipping where costs are viable to ensure your order reaches you safely. Once your order has been dispatched, you will receive a tracking number (if available) via email, allowing you to monitor your shipment’s progress.

Missed, Lost, or Damaged Deliveries

We strive to ensure every package arrives safely and on time. However, in the unlikely event of a shipping issue:

• Missed Deliveries: If a delivery attempt is unsuccessful, your local courier may hold the package for redelivery or collection. Please check with the courier for details.

• Lost Packages: If your package hasn’t arrived within the estimated delivery window, contact us at hello@therustynutco.com so we can investigate.

• Damaged Goods: If your order arrives damaged, please email us within 48 hours of delivery with photos of the damage so we can resolve the issue.

Special Cases

For bulk or wholesale orders, shipping may require additional time or incur higher fees. Contact us directly at hello@therustynutco.com to arrange shipping for large orders.

We do not ship restricted or prohibited items as determined by shipping providers and destination country laws. If your order is returned to us due to restricted items, we will issue a refund for the product cost only (shipping fees are non-refundable).

Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to reach out at hello@therustynutco.com.

 We’re here to help!